Privacy Policy.

NOTICE ON THE PROCESSING OF PERSONAL DATA

For the companies International-Brokers.com and International-Agents.com, acting in the field of insurance intermediation as controller and processor, in accordance with the EU General Data Protection Regulation 679/2016.

1. INTRODUCTION - RESPONSIBLE LEGAL ENTITY

In the course of our activity as insurance intermediaries, we process Personal Data that concerns you, meaning any information relating to an identified or identifiable natural person, in accordance with Regulation 2016/679/EU and applicable Greek legislation.

WHAT PERSONAL DATA WE COLLECT AND HOW

For the purpose of providing insurance intermediation services and concluding insurance contracts remotely, we operate the website my-policies.com. By using this website you accept, declare and guarantee that you provide only accurate and truthful information wherever required by the site’s electronic data-entry system at all stages of the process.

We may collect personal data when you request an insurance quote, subscribe to newsletters, place or process an order, contact us by email, call our service teams, visit our stores, submit insurance applications, claims notices or supporting documents, or otherwise communicate with us.

Calls with our representatives and call centers may be recorded, in compliance with applicable legal formalities. We may also receive personal data from insurance undertakings, service providers, partner intermediaries and software applications used on computers, smartphones and other mobile devices.

The data we collect may include identification and contact information, such as full name, home address, date of birth, email and phone number, consumer preferences, and in some cases special-category data such as health information, family medical history and other information required by insurance law or by application forms and related documentation.

2. MINORS

The services of this website are not intended for persons under eighteen (18) years of age and we ask that you do not submit personal data through the site if you are under eighteen (18).

3. PURPOSES OF PROCESSING

• Provision of insurance intermediation services and execution of related obligations.
• Customer service, user support and complaint management.
• Promotional communications and newsletters, where you have provided consent.
• Improvement and personalization of your customer experience.
• Data analysis, statistics and customer-satisfaction research.

4. WHO WE SHARE YOUR DATA WITH

We may transfer personal data and, where necessary, special-category data to the relevant cooperating insurance company, in order to obtain insurance offers, process applications, administer and perform the insurance contract.

Your data may also be accessible to our employees and external partners or providers who support our operations and are bound by legal and contractual confidentiality obligations, including technology providers, communication providers, payment services, courier services and related professional partners.

5. NO DISCLOSURE FOR OTHER PURPOSES

We will not transfer your personal data to any third party for any purpose other than those described above, and we do not sell your personal data to third-party companies for their own marketing.

6. DATA RETENTION

We retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, throughout the duration of the contractual relationship and until the expiration of any applicable limitation period for related claims.

7. AUTOMATED DECISION-MAKING

We do not make automated decisions. Important decisions concerning your insurance are made by insurance undertakings under their own privacy policies and the applicable policy terms and conditions.

8. TECHNICAL AND ORGANIZATIONAL MEASURES

We have adopted appropriate modern organizational and technical safeguards, including encryption and pseudonymization where relevant, to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.

However, absolute security in online transmission or storage can never be guaranteed. If you believe the security of your data has been compromised, please notify us immediately at info@my-policies.com.

9. YOUR RIGHTS

• Right to transparent information, information notice and access.
• Right to rectification of inaccurate or incomplete data.
• Right to erasure where legally applicable.
• Right to object, especially to direct marketing.
• Right to restriction of processing.
• Right to data portability.
• Right to withdraw consent at any time.

To exercise any of these rights, you may contact us at info@my-policies.com.

10. HOW TO LODGE A COMPLAINT

For any matter related to the processing of your personal data, you may contact us via email at dpo@my-policies.com or by post at 77 Alexandras Ave, 11474, Athens, Greece.

You also retain the right to contact the Hellenic Data Protection Authority, including electronically through www.dpa.gr.

11. CHANGES TO THIS PRIVACY POLICY

This Privacy Policy entered into force on 14 February 2018 and was revised on 20 November 2021. It may be amended from time to time, and any changes will be communicated through notice on our website.